FREQUENTLY ASKED QUESTIONS

What is Big Night Chicago New Year's Eve?

Big Night Chicago is the newest addition of the Big Night© America New Year's Eve Series - The largest New Year's Eve series in the country. Big Night Chicago is an all-inclusive New Year's Eve affair that combines top production values, including multiple, themed party areas, with a night where drinks, food and entertainment are all included! 

This event looks exciting! How do I receive more information and updates?

We agree. Join our email list and you will be the first to receive updates about ticket sales, and special announcements. Click here to join our list

What is the layout of the event and seating arrangements and the difference between Main Event, VIP & Velvet Rope Tickets?

This is more of a reception-style event for the Main Event tickets - encompassing the many of the Palmer House's ballrooms w/limited seating for the Main Event tickets to maximize event space and comfortable crowd flow. However, there are more open seating areas available in the VIP sections for the vast majority of the VIP's.  If seating is of concern, VIP is the way to go. Velvet Rope VIP tickets are also available to people that want something extra special. These include reserved seats within the famed Empire Ballroom. 

Do I have to be 21 to attend?

Yes. You Must Be 21 or over to attend. Do not purchase tickets if you are under 21 years of age as you will not be permitted entry and there are no refunds. Every attendee must have a valid photo ID & DOB.

What is the typical makeup of attendees?

The event typically attracts a mid-20's to early 40's crowd, but anyone over 21 years old is of course welcome. People travel in from around the country for the event, so the event has a nice diversity to it. There is typically a 50%/50% split of singles and couples, as well as a pretty even split of women and men. There are multiple distinct party areas and types of entertainment so there is always something for everyone.

What is the dress code?

There is no formal dress code enforced, however, we want people looking their best. Creative, upscale attire is definitely encouraged! Gentlemen: range from club attire to black tie. Ladies: range from stylish cocktail attire to formal gowns.

The description says the event is all-inclusive. What does that mean?

The event includes all of your food, entertainment as well as drinks!

May I transfer or upgrade my ticket to another person?

Answer:

The ticket agency has a strict No Refund policy (all sales are final). You can however sell/transfer tickets to someone else. If you would like to transfer your ticket(s) to someone else, or change the name on your ticket(s), please Click Here

Any Ticket upgrades will need to be handled at the event guest registration area (in the Honore Room) at the Palmer House starting at 2:30 pm on Dec 31 (any upgrades would be based upon availability at time of request).

I didn't receive a confirmation for my purchase what should I do?

Go to the Eventbrite web site and log into your account. You can access your tickets, edit and change your  information there.

What is the refund policy?

Answer: Tickets are non-refundable, but are transferable.

 

*Information subject to change without notice.